Scaling a Small Business with Customer Experience
Topic: Customer Relations
Small business owners will learn how to leverage Customer Experience Management (CXM) to scale effectively by applying strategies used by large businesses to drive growth, loyalty, and competitive advantage. This session will provide a roadmap for identifying customer needs, designing impactful experiences, and differentiating their brand.
Speaker(s): Mr. Roger Nicholas, CEO & Founder, CX Lighthouse, LLC
Co-Sponsor(s): Metro Small Business Programs Office
Presented by: DC Small Business Development Center
Location: Virtual
Cost: Free